Service Operations

Service Operations

Hunter Macdonald has deep Organisational Experience Operating Highly Secure and Mission Critical Systems.

We provide Service Operations on a 24 x 7 basis to government organisations and large private sector companies, ensuring systems and applications are highly available and that incidents and outages are resolved quickly and efficiently. Our team have been responsible for operating some of the largest, most complex and vital operations and fully understand the detrimental impact that a poorly performing IT service can have on an organisation. We are passionate about not only achieving SLA’s but also surpassing our client’s expectations.

We offer a full range of operational IT services, these include:

  • DevOps Transition and Support
  • Application Management & Support
  • Infrastructure Operations
  • Service Management & SIAM
  • Operational & Security Monitoring
  • Driving Operational Excellence

DevOps Services

DevOps is a leading software engineering method that refers to an environment of continuous evolution where business, development and operational teams are brought together to streamline IT and automate processes. DevOps is at the heart of our service operations success, enabling us to rapidly and continuously develop and improve services for our clients. We are able to analyse your existing operations and design a DevOps model that integrates your existing best practices.

Application Management & Support

Our application management and support services are tailored to the specific needs of your business, as such we are able to provide bespoke SLA’s to meet the needs of your business. Our team of technical experts have a huge amount of experience supporting a wide range of common and industry specific applications. We also have significant experience taking on the support of bespoke and highly secure applications.

Infrastructure Operations

We provide industry leading Infrastructure Operation Services and have experience managing large scale and complex estates to high levels of SLA. Our team are passionate about minimising outages and ensuring that uptime meeta and exceeds our clients’ requirements. Our team operate a Continuous Service Improvement approach and constantly look to deliver improvements over and above contract requirements.

Service Management & SIAM

Service Integration and Management (SIAM) is an area of increasing importance due to the growth in use of multi-supplier operational services. Hunter Macdonald can help you to assess, design, build and operate your SIAM operating and transition model based on implementing operational excellence and developing the skills of your support staff. The SIAM framework enables you to manage various IT providers, presenting a single business-facing IT environment. We have significant experience helping both public and private sector organisations to achieve this on a global scale.

Operational & Security Monitoring

Hunter Macdonald’s ISO20001 aligned operational and security monitoring services ensure your IT services are running effectively and securely, enabling you to focus on your core business activities. We work on a fixed cost, outcome-based model so that you can manage the cost of ensuring that your business runs smoothly on a day-to-day basis.

Driving Operational Excellence

The Hunter Macdonald team are experts at recovering failing or failed operational IT services, these can either be services that are provided by internal teams or outsourced partners – often we are engaged when the goals of an outsource have not been delivered and the impact on the business is severe.

We have a variety of engagement models and methods to ensure that Operational Services can be recovered quickly and efficiently, with service improvements being maintained once our engagement completes.

For more information on our service operations services, get in touch on 0800 567 7196 or use our contact form.